Last updated: August 2026
Majella Greene & Associates respects your privacy and is committed to handling personal information responsibly, securely and in accordance with UK data protection law.
This Privacy Notice explains what information I collect, why I use it, how it is stored and shared, how long it may be retained and your rights.
It applies to people who visit this website, make an enquiry, subscribe or sign up for information, attend training, workshops or events, commission work, collaborate with me, or use my consultancy, facilitation, coaching, therapy or other professional services.
Who is responsible for your information
Majella Greene & Associates is operated by Majella Greene, who is responsible for the personal information processed through the business.
For data protection purposes, Majella Greene is the data controller.
You can contact me about privacy or the use of your personal information using the contact details provided on this website.
What information I collect
The information I collect depends on how you interact with me and the services you use.
This may include:
- your name and contact details
- your organisation, role or professional information
- information you provide when contacting me or making an enquiry
- correspondence between us
- information required to arrange or deliver consultancy, facilitation, training, coaching, therapy, workshops or other services
- information about bookings, attendance and appointments
- contracts, agreements and consent forms
- invoicing and payment information
- feedback, evaluation information and testimonials where provided
- information necessary to meet professional, safeguarding, insurance, financial or legal responsibilities.
- Some services may involve the collection of more sensitive information.
For example, coaching or therapy may involve information about health or other aspects of someone’s personal circumstances. This may constitute special category data under UK data protection law and will be handled with additional care.
I aim to collect only the information that is reasonably necessary for the particular purpose.
How I collect information
I may collect information:
- directly from you
- through this website and its contact forms
- by email or telephone
- during meetings or Zoom calls
- through contracts, agreements or other documents
- when you attend an event, workshop, training session or other activity
- through the delivery of professional services
- from an organisation commissioning services in which you are participating
- from another person or organisation where there is an appropriate and lawful reason for them to provide the information.
How I use your information
I may use personal information to:
- respond to enquiries
- communicate with clients, prospective clients, participants and collaborators
- develop proposals and arrange work
- provide consultancy, facilitation, training, coaching, therapy, workshops and other professional services
- manage appointments, meetings and events
- administer contracts and agreements
- issue invoices and maintain financial records
- evaluate and improve services
- maintain appropriate professional records
- fulfil safeguarding and professional responsibilities
- maintain appropriate professional supervision where applicable
- operate, maintain and protect this website and the business
- comply with legal, regulatory, insurance, tax and accounting requirements
- establish, exercise or defend legal claims where necessary.
I do not sell personal information.
Lawful bases for processing
UK data protection law requires a lawful basis for processing personal information.
Depending on the circumstances, I may process your information because:
- it is necessary to take steps at your request before entering into a contract
- it is necessary to fulfil a contract or agreement with you
- I have a legal obligation to process or retain particular information
- processing is necessary for my legitimate interests in operating and administering a professional business, provided those interests do not override your rights and interests
- it is necessary to protect someone’s vital interests in exceptional circumstances
- you have given consent where consent is the appropriate lawful basis.
Where I process special category information, I will also rely on an appropriate condition permitted by UK data protection law.
Where I specifically rely upon your consent, you can withdraw that consent.
Information relating to therapy and other confidential professional work
Some of my work involves confidential one to one professional relationships.
Additional information about confidentiality, record keeping and the particular arrangements applying to therapy will be provided directly to therapy clients as part of the therapeutic agreement and client information process.
Therapy notes are handwritten and stored securely in locked storage. They are not routinely stored electronically or in cloud storage.
Working with organisations
Where an organisation commissions me to provide consultancy, facilitation, training, coaching or another service, I may receive limited personal information about employees, participants or other people involved in the work.
I will use this information only as reasonably necessary to organise and provide the agreed service or for another clearly stated purpose.
Information disclosed by an individual during confidential coaching or therapeutic work will not ordinarily be disclosed to the commissioning organisation simply because that organisation is paying for the service.
Where a commissioning organisation requires reporting or evaluation, the nature and boundaries of that reporting will be made clear where appropriate.
I currently use Gmail and Hostinger email services.
Emails may contain personal information including names, contact details, correspondence and information relating to services.
Although reasonable precautions are taken, ordinary email cannot be guaranteed to be completely secure. Please consider this before sending particularly sensitive information by email.
Video meetings
I use Zoom for some meetings and online sessions.
Zoom processes information required to provide its service, which may include account, device, connection and meeting information.
Meetings and sessions are not routinely recorded.
If there is a reason to record a particular meeting, workshop or session, this will be discussed in advance and appropriate agreement or consent obtained.
Electronic documents and cloud storage
Electronic contracts, agreements and other business documents may be stored using Apple’s iCloud service.
Access to electronic information is restricted and appropriate security measures are used.
Some technology providers operate internationally. This means that information may sometimes be processed outside the UK.
Where this occurs, I rely on the arrangements and safeguards required under applicable UK data protection law.
Invoicing and financial information
I use Wave to create and manage invoices.
Information processed for this purpose may include your name, organisation, email address, services provided, invoice information and payment status.
Financial information is retained where necessary to comply with tax, accounting and other legal obligations.
Other organisations and service providers
I use a limited number of third party services to operate the business.
These currently include services provided by:
- Google, including Gmail
- Hostinger, including website hosting and email
- Zoom, for online meetings
- Apple, including iCloud
- Wave, for invoicing.
These organisations have their own responsibilities regarding the information they process.
I periodically review the services I use and may change providers. This Privacy Notice will be updated where a change materially affects how personal information is handled.
Sharing information
I do not routinely share personal information with third parties.
Information may be shared where reasonably necessary with:
- service providers supporting the operation of the business
- professional supervisors where relevant to my professional practice
- accountants, insurers, legal advisers or other professional advisers where necessary
- organisations or individuals where you have asked or agreed that information may be shared
- safeguarding, health or emergency services where appropriate
- regulatory or statutory bodies where required
- law enforcement agencies, courts or other authorities where disclosure is legally required.
- Where information needs to be shared, I aim to disclose only what is reasonably necessary for the purpose.
Marketing
I will only send direct electronic marketing where there is an appropriate lawful basis for doing so.
Where you have signed up or consented to receive marketing communications, you can unsubscribe or withdraw your consent at any time.
Service communications, such as information about an existing booking, appointment, contract or commissioned piece of work, are not marketing communications.
Photographs, recordings and testimonials
I will not use an identifiable photograph, recording, testimonial or case study for promotional purposes without an appropriate basis for doing so.
Where consent is required, I will explain how the material is intended to be used and seek that consent before publication.
How long I keep information
I do not keep personal information indefinitely.
Different information needs to be retained for different periods depending on why it was collected and any professional, legal, insurance, financial or regulatory requirements that apply.
Financial and accounting records are retained for the period required by law.
Client and professional records are retained for an appropriate period having regard to the nature of the work, professional responsibilities and insurance requirements.
Information relating to enquiries that do not result in work will be deleted when there is no longer a reasonable business or legal reason to retain it.
Information will be securely deleted or destroyed when it is no longer required.
Keeping information secure
I take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
Measures include:
- secure physical storage for paper records
- password protected electronic systems and devices
- restricted access to client and business information
- appropriate security measures for cloud based services
- limiting the amount of personal information collected and retained.
No electronic system can provide an absolute guarantee of security, but I take reasonable steps proportionate to the information I hold.
Website and cookies
When you visit this website, certain technical information may be processed to enable the website to operate securely and effectively.
The website may use cookies and similar technologies.
Some cookies are necessary for the website to function. Where cookies or similar technologies are not strictly necessary, they will be managed in accordance with applicable consent requirements.
More information about the cookies currently used can be found through the website’s cookie settings or cookie notice.
Links to other websites
This website may contain links to websites operated by other organisations.
I am not responsible for the privacy practices of those websites. If you follow an external link, you should check the privacy information provided by that organisation.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
- be informed about how your information is used
- request access to personal information held about you
- have inaccurate or incomplete information corrected
- request deletion of information in certain circumstances
- request restriction of processing in certain circumstances
- object to certain uses of your information
- receive certain information in a portable format where applicable
- withdraw consent where processing is based upon consent.
These rights are not absolute and whether a particular right applies will depend on the circumstances and the legal basis on which the information is being processed.
If you wish to exercise a data protection right, please contact me.
Concerns and complaints
If you have a question or concern about how I have handled your personal information, please contact me so that I can respond to it.
You also have the right to raise a concern with the Information Commissioner’s Office, the UK’s independent regulator for data protection.
Information about your data protection rights and how to contact the ICO is available at the Information Commissioner’s Office website.
Changes to this Privacy Notice
I may update this Privacy Notice to reflect changes in my services, the technology I use or applicable legal and regulatory requirements.
The current version will be published on this website.
Last updated: August 2026